2nd Line Support /Desktop Support Lead

  • Location:

    City of London, London

  • Sector:

    Change Management & Transformation

  • Job type:


  • Salary:

    £25000 - £30000 per annum

  • Contact:

    Olivier Michel

  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Start date:


The Company

Goodman Masson is an international, award-winning recruitment company with offices in London, Düsseldorf and New York! Our approach to training, developing and looking after our people is truly unique and has enabled us to become a market leader in Finance and Technology recruitment. See for yourself what it is like to work here: http://behindthewalls.co.uk/

Our ambition to 'treat our employees better than any other business' is at the center of everything we do, and our approach to looking after our people has been acknowledged by some very exciting awards! The most recent examples:

  • Best Recruitment Company to Work For - Recruitment International UK (2018)
  • Best Alignment of Benefits to Business Strategy - Employee Benefits (2017)
  • Most Engaging Benefits Proposition - Employee Benefits Awards (2017)
  • Best Recruitment Company to Work For - Recruiter Investing in Talent Awards (2016)
  • Best Workplace Environment - Recruiter Investing in Talent Awards (2016)

The Opportunity

An opportunity for a 2nd Line Support/Desktop Support Lead has become available. Our business is growing and is truly optimising technology to facilitate a more flexible approach to how we work. With 160+ employees utilising Windows Desktops and our international offices and remote teams utilising Terminal servers hosted in both AWS and local Windows servers, you will report directly to the IT Manager to ensure operations continuity.

You will be the primary contact for the 1st and 2nd line support of the business, as well as managing the daily operations across all sites. In addition, you will have support of a partnering managed service provider and work with them daily for 3rd line and architecture support.

The Person

This is a fast paced, target driven working environment so you must demonstrate a strong technical ability to provide expert and timely support. Equally important, you must have a positive, solution focused attitude, a genuine enthusiasm for problem solving and take pride in delivering excellent customer service.

Attention to detail, the ability to pick up procedures quickly and, to continually innovate to improve our business is key. You will be encouraged to be approachable and build relationships across all levels and have the confidence to push back or challenge the status quo when required.

For individuals that are proactive, eager to learn and enjoy taking on more responsibility, this position offers exciting career progression.

The Detail: Role and Requirements

  • Desktop Support
  • Daily Operations Management
  • Local Infrastructure
  • Office 365 and Active Directory Administration
  • Upkeep of ticketing and Wiki system (Atlassian Jira)
  • Firmware and software updates


  • Cloud based network and infrastructure.
  • Windows 10 upgrade
  • Enterprise WiFi Solution
  • Office 365 stack development
  • Desktop Refresh

Essential Technology Requirements:

  • Windows 7/Windows 8 (Advanced level)
  • Comfortable with Desktop/Laptop admin inside out
  • TCP/IP Networking (troubleshooting and basic Router config)
  • DNS (Ability to admin/troubleshoot)
  • Active Directory (admin and setup)
  • Office 365 management and support
  • Networking and security support
  • Daily operations management
  • Virus Management applications (Sophos)
  • Office 365 admin
  • Comms room skills (Patching/Switches etc.)
  • Comfortable with VOiP Phones/Tablets
  • Excellent Oral and Written communicator
  • Documenting technology

Desirable Technology Awareness:

  • AWS
  • VMWare (Esxi/ESK)
  • Jira (Service Desk, Confluence, Software)
  • VOIP Architecture

The Perks

  • A competitive package depending on experience (£25-£30k)
  • Free breakfast every morning
  • Opportunity to travel internationally to our offices
  • An award-winning Benefits Boutique
  • A 3.30pm finish every Friday!
  • Student loan (we help YOU write off your debt with a 3-year payment plan!)
  • Champagne Fridays
  • Mortgage scheme (we help YOU get on the property ladder)
  • Day off on your birthday
  • Join our office Football, Netball or Running club
  • Weekly visits from our in-house masseur, barber and beautician
  • Annual Ski trip and Ibiza getaway (open to everyone!)


Apply now! Successful candidates will be contacted within 1 week of their application.

Feel free to browse through the links below to learn more about our business:


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