3rd Line Support Engineer

  • Location:


  • Sector:

    Cyber & Technology

  • Job type:


  • Salary:

    £34000 - £39000 per annum

  • Contact:

    Zoe Green

  • Job ref:


  • Published:

    about 1 month ago

  • Expiry date:


  • Start date:


A leading Housing Association in the UK is looking to grow their team by hiring two third line support engineers.

Reporting to the Senior Service Desk Manager, you are going to provide third line technical support and be an active point of escalation for first and second line engineers.

Key responsibilities

  • Day-to-day support to the organisation's users - covering servers, network, applications, dekstops, laptops, telephony, and mobile devices
  • 3rd line escalation point of contact in resolving user and technical issues
  • Day-to-day delivery of Infrastructure Service Desk operations
  • Providing hands-on support to users, as well as back-end troubleshooting of servers and networks
  • Front-end support includes thin clients, PCs, laptops, smart phones and tablets, VOIP telephony, MFDs
  • Monitoring all requests, incidents and problems, and having visibility on the Infrastructure Service Desk
  • Maintenance and documentation of the infrastructure estate: records of builds, hardware, licenses, systems configurations, change requests, systems, and processes
  • Change management of the infrastructure estate
  • Undertake infrastructure project work and continuous imrpovement activities as part of the annual work plan

Experience and skills needed for this role

  • Experience working in a service desk environment using an ITIL ticketing system
  • Support and administration of Windows 2012, including AD administration and Group Policy management
  • TCP/IP, DNS, DHCP, routing, vLANs
  • VDI Citrix Xendesktop
  • Office 365
  • Experience supporting and administrating VOIP systems
  • Remote access tools knowledge

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