Colleague Digital Support Analyst – 6 MONTH CONTRACT

TITLE – Digital Colleague Support Analyst
LOCATION – Canary Wharf (On site full time)
SALARY – £24-29K
CONTRACT – 6 MONTHS
MUST HAVE ‘INTUNE’ EXPERIENCE

We are looking for a Digital Colleague Support Analyst to join he publicly funded healthcare system in England, and one of the four National Health Service systems in the United Kingdom.

You will do/be:

• First point of contact for all colleagues, incident & request management
• In-depth investigation of hardware and application issues, remote monitoring of site networks, and infrastructure, proactive remote checks and maintenance
• Tech Bar operation and onsite support of key locations
• Meeting room and Audio Visual support
• Pro?actively manage tickets assigned to the support team queues
• Build and configuration of hardware to aid the successful onboarding of colleagues into the business
• Working with colleagues, suppliers and Local Service Providers to ensure quality of service to all NHSPS staff.
• Working with the Service Operations teams to design and implement service improvement activities that improve the health and performance of the services consumed by the business
• Create and keep updated the Standard Operating procedures and processes to ensure that all procedures adopted by the Digital and Data teams are kept up to date
• Keep up to date with jobs allocated via the organisations service desk tool and ensure SLAs and KPIs are met
• Resolve problems with operational software, hardware and systems. Provide expert advice and guidance to the organisation in connection with hardware, software, local and wide area networking matters.
• Undertake training where necessary to assure the correct and effective use of appropriate technologies throughout the organisation and promote good practice in the use of equipment and data.
• Working with external suppliers and third party Services, provide additional support to the IT Service desk with incident and problem management – liaising and updating staff where required.
• Where required, providing input to the Service Management team to support the Major Incident Management process.

Requirements

• INTUNE experience is a MUST
• Must possess a minimum of 1 years of experience in the similar field
• Outstanding time management skills
• Experience diagnosing desktop hardware and related peripherals
• Skilled in manoeuvring accounts with various skill set requirements
• In-depth understanding of computer programs and hardware
• Competent in customer relationship management and task management solutions
• Learn about consumer goods and services and become educated about them.
• Exhibit great soft skills, such as active listening and empathy for the customer’s position

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.