Digital Customer Experience Manager

  • Location:

    London, England

  • Sector:

    Government

  • Job type:

    Permanent

  • Salary:

    £45000 - £55000 per annum

  • Contact:

    Aleksandra Stawinska

  • Job ref:

    AS0910B_1539095649

  • Published:

    2 months ago

  • Expiry date:

    2018-10-16

  • Startdate:

    ASAP

Digital Customer Experience Manager

A leading pensions company is currently looking for a Digital Customer Experience Manager to join their fast-growing team in Central London. This role offers an opportunity to work for this unique organisation at a very exciting time, in a fast-paced and high-profile environment.

Scope & deliverables

  • Ensuring that company's digital proposition is evidence-based by commissioning appropriate research, user testing requirements and integrating findings into innovative changes to the product and service
  • Building an in-depth understanding of the customers
  • Identifying and seizing opportunities to embrace technological innovations in the context of fin-tech developments
  • Liaising with internal stakeholders, in-house creative function and external agencies and suppliers
  • Evolving the use of behavioural studies and data
  • Initiating strategies to communicate to the customer segments using digital channels
  • Creating and delivering clear, concise and targeted briefs for internal and external teams and agencies
  • Tracking, monitoring and reporting results on all activities
  • Managing budgets when required.

Experience and technical skills

  • Demonstrable evidence of delivering customer centric solutions to complex problems
  • Experience of proposition development across multiple digital platforms, including desktop, mobile web and apps
  • Experience of bringing digital products and features to market, including websites and mobile solutions
  • Knowledge and experience of improving innovative customer experience through initiatives utilising new technologies and innovations and process improvements
  • Demonstrable evidence of delivering customer experience excellence across the entirety of digital a service
  • Previous experience in a market leading digital brand, with an informed view of the direction digital is heading.

Personal attributes required

  • A customer centric attitude
  • An ability to hit the ground running
  • An ability to thrive in a demanding environment
  • Proactive with an ability to work autonomously or within a team
  • Strong communicator who can influence at all levels
  • Exceptional analytical skills and logical thinking
  • Excellent internal/ external stakeholder management
  • Proactively keeping up to date with developments in the digital space.

Education, qualification and professional membership requirements

  • The candidate is likely to be degree educated but the right experience and skills are more important than educational achievements
  • Qualified digital marketeer.

If it sounds like a good match for you, apply now!