Director of IT

£80k - £90k per annum

Walsall, West Midlands

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About the role:

As Director of IT for whg, you will look after: IT Services, Infrastructure, Cyber Security, and Software Development and you will report into the Corporate Director of Operations.

Key Responsibilities and Accountabilities

  • Inspire and support the IT team to create a modern customer-centred service that prides itself on meeting a high standard of service delivery
  • Manage the day-to-day operations of IT services, including working to contemporary IT industry disciplines (e.g. ITIL / COBIT / TOGAF / Agile / DevOps)
  • Lead the development and implementation of whg’s IT Strategy
  • Embed and develop the new Low Code Development Team, and ensure that the anticipated benefits of this investment are realised
  • Embed software development practices in whg, ensuring colleagues across the business are supported, consulted and engaged with new practices, that code is secure, and that good source control and documentation practices are implemented
  • Define and maintain the strategic application roadmap, embedding practices to ensure new systems are procured in line with this
  • Ensure the effective utilisation of resources, holding accountable IT managers and service leads for performance in all areas of responsibility
  • Challenge effectiveness of existing IT applications and improve overall business performance by reducing latency and system issues across the whg IT estate
  • Evolve and constantly challenge our IT capability and ensure IT security is robust and working within whg’s Risk Appetite; ensure whg secures Cyber Essentials Plus accreditation and ISO27001 and maintains accredited status
  • Conduct the planning, implementation and review of IT programmes in line with agreed deliverables, ensuring that the business meets its strategic long-term goals
  • Conduct the completion of all IT services audit recommendations; track progress and ensure completion within agreed timescales
  • Ensure whg’s systems remain as safe as possible from cyber-attack and comply with all appropriate legislation including copyright, data protection and intellectual property rights
  • Responsible for IT budgets, demonstrating cost effectiveness and value from IT through the budgeting process, oversee vendor contractor negotiations for all key IT suppliers, ensuring contracts represent good value for money and that every opportunity is leveraged to bring the IT budget into line with sector averages
  • Develop a robust disaster recovery plan that assesses emerging threats, minimises the risk of data loss and breach of privacy of whg’s information
  • Report and present to a wide range of audiences

Change Management

  • Define and embed Agile business change practices into IT, managing change where required and liaising with stakeholders
  • Receive and respond to escalations from colleagues across the business regarding IT Service and Change prioritisation
  • Support and collaborate with the Head of Digital & Customer Services to deliver the Digital Strategy, leading the Software Development team to deliver new and/or upgraded solutions
  • Work with and support the Business Change team to ensure project plans are in keeping with whg’s IT roadmaps & standards and are adequately resourced.

Business Engagement

  • Engage and build positive relationships within whg, and support and seek shared outcomes with key business managers and stakeholders
  • In line with whg’s IT Strategy and the Corporate Plan, and with other business leads, develop innovative solutions across areas of responsibility which
    • drive business effectiveness
    • improve services
    • increase efficiency and Value for Money
    • ensure compliance within all relevant legal and regulatory frameworks
  • Work closely with the Group Executive Team to ensure that whg complies with legislative, regulatory, constitutional and financial requirements and works to high professional and ethical standards

Role Requirements:

For this role you will need:

  • Strong leadership experience; you will be a visionary and motivational leader with demonstrable experience of working with a team to deliver solutions to fixed deadlines
  • Experience developing IT strategies and service improvement plans
  • Proven experience delivering in a customer-focussed business, resulting in high levels of customer satisfaction
  • A degree level qualification in a relevant discipline or proven relevant professional experience
  • Proven experience of developing IT strategies and service improvement plans
  • Demonstrable knowledge and understanding of current developments and emerging trends in IT and their practical application to business

Ideally you will also have:

  • Knowledge of Housing and related systems

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