A housing association I am working with is hiring for an Infrastructure Analyst to report into the Infrastructure Manager on a 12 month Fixed Term Contract.
You will be supporting the management of the overall technology infrastructure with responsibility for contributing to
- architecture design
- system application integration
- network services
- system availability
- disaster recovery
- supplier performance
- technology standards and security
You will liaise closely with colleagues in the Infrastructure team, the wider Tech team, the wider business and suppliers, to help shape and deliver technology that fulfils business requirements.
Your work will include closely working with the Infrastructure Team to:
Procure, build and optimise technology infrastructure services as required by the business.
Manage and monitor technology infrastructure services to ensure they are performant and available as required by the business.
Troubleshoot and work to resolve technology infrastructure issues across the Housing estate of offices, hubs and drop-in locations.
Ensure Housing data is backed up and restorable, and to implement data retention and archival policies in alignment with the requirements of the business.
Ensure both technology infrastructure services and data are protected against threats and vulnerabilities.
Contribute to the ongoing development and enforcement of technology infrastructure policies, aligning with the requirements of the business to achieve an effective balance of security and functionality.
Maintain and store technology infrastructure documentation, including but not limited to: schematics, current state of systems, data repositories, applications, and how systems interact with each other.
Manage change control processes and to be a technical lead/advisor in assessing and/or implementing changes/additions to technology infrastructure services.
You will also be working with the wider Tech Team to:
Procure, build and optimise new technology services as necessary.
Maintain and store supplier documentation, including but not limited to: schematics, high-level designs, contracts for services and results and/or actions from supplier performance reviews.
Undertake work outside core business hours either when necessary, e.g. to avoid disruption to business operations; or when discretionary, e.g. to ensure more efficient completion of intensive tasks.
Act as an escalation point for incidents that cannot be resolved by the Service Desk.
To accommodate, when possible, requests to provide Service Desk support cover if required.
Inform disaster recovery plans and invocation tests as defined by the business and to work closely with accountable parties in testing business continuity plans.
Adopt and adapt the ITIL framework, as a means for identifying and implementing improvements to services.