Goodman Masson is partnered with a highly regarded NHS organisation based in central London who are looking for multiple hard working IT Service Desk Analysts to join their team in the New Year. The successful IT Service Desk Analyst will be required to support a busy Service Desk during a period of technological change and transformation within the organisation.
The 5 month project is scoped outside IR35 and prior NHS experience or working within the Public Sector is highly desirable but not essential. The project will run from 2nd January 2019 and time off for holidays are not incorporated in this project. The successful IT Service Desk Analyst will also be required to undertake a DBS which will be completed by Goodman Masson.
The Service Desk is a key function within this organisation and you will be working in a dynamic, collaborative and fast paced environment. Customer Service and working in a professional manner are imperative to this project.
Example SLAs include:
- 150 - 200 calls per day
- 150 - 200 emails per day
- Supporting around 35 'walk-ins' to the department per day
- Handling time of 4 ½ minutes
- Individual answer time of calls to be less than 90 seconds
- Responsible for fixing desktops, laptops and other peripherals and providing excellent second line support
If you are an IT Service Desk Analyst looking for a challenging and career enhancing interim project, please email your CV immediately to Elizabeth.firstname.lastname@example.org to understand more about the deliverables and day rate.
Start date is 2nd January and interviews to be held in the next two weeks before Christmas.
If this is of interest to you or anyone you may know, please do not delay in getting in touch.