Regional Head of Delivery

  • Location:

    Derby, Derbyshire

  • Sector:

    Social Housing

  • Job type:


  • Salary:

    £65645 - £69100 per annum + Benefits

  • Contact:

    Jack Benson

  • Job ref:


  • Published:

    6 months ago

  • Duration:


  • Expiry date:


  • Start date:


Regional Head of Delivery


£65,645 - £69,100

One of the UK's largest Housing Associations are looking for a Regional Head of Delivery to join them to manage the overall service in relation to responsive repairs, voids, gas and planned works & services for the maintenance business. The chosen candidate will be directly manage the Contract Managers and ensure performance meets core requirements and beyond.

Customer service is also of up most importance to this role and the Head of Delivery will work collaboratively with the Head of Property and Head of Customer service to ensure a high level of service is added as well as Social Value.


Ensuring that the Company delivers a high quality maintenance service to customers, in line with the contractor service specifications and targets

Ensuring that the day to day operations of the region are properly planned, executed, controlled and monitored so as to meet the objectives and performance measures set out in the Company's Business Plan and Contract

Working with the National Operations Director, develop and maintain an effective business planning system which ensures that the benefits of "internalizing" maintenance services are maximised

Delivering repairs and maintenance service in line with the Company's Business Plan objectives and targets

That the services are competitively priced and represent value for money

Provision of an excellent repairs and maintenance service to all of customers

Maintain appropriate risk registers to enable risks to be identified, assessed and controlled

Implementing procedures for contract management and administration in compliance with the Company's policies and for monitoring financial, commercial and operational targets

To be responsible for the implementation and monitoring of Health and Safety practice within the Region

Assisting in the development of the staffing structure of the region so as to ensure, as far as possible, by appropriate recruitment, briefing, training, appraisal and performance management, that the region is served by competent employees

Managing the operational workforce to ensure that they are effective in carrying out their various responsibilities and work productively together and with colleagues

Manage all operational facing employees and where appropriate interview, make recommendations for hiring and training of employees, planning, assigning and directing work, appraising performance, rewarding and performance managing employees,

Address complaints and resolve issues in a way that enhances the reputation of with its customers and supply chain

To organise or directly provide effective cover for other members of the workforce as necessary so as to ensure consistency of service to customers

Must HAVE:

Recent/existing Senior Management/Director level background

Commercial track record developed within compatible business environment

Sound understanding of the maintenance requirements of large scale Social Landlord organisations

Knowledge of Registered Provider Regulatory framework

Appropriate professional or trade qualification and extensive experience in the relevant areas

Experience of establishing good relationships with internal and external customers and staff - and motivating employees/building team spirit

Previous experience of managing conflict and change (particularly important as the business model embeds)

Ability to project credibility

Effectively analyses numerical data, verbal data and all other sources of information

Make rational judgments from the available information and analysis, producing a range of workable solutions

Demonstrate financial awareness - and controls costs and thinks in terms of surplus, deficit and added value

Knowledge of Registered Provider Regulatory framework

To apply to this role please apply via the advert of send your CV directly to jack.benson@goodmanmasson


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