Research and Insights lead

Exciting Opportunity: Research and Insight Lead

Join an innovative and dynamic housing organisation as a Research and Insight Lead, driving positive change in communities! This 18-month FTC, with potential for permanency, offers up to £41k, hybrid work options, and a chance to make a real impact.

About Them: The organisation is a leading housing association committed to creating vibrant communities where everyone feels at home.

The Role: As the Research and Insight Lead, the successful candidate will be the driving force behind exceptional customer experiences. Their strong research skills, both qualitative and quantitative, will play a pivotal role in shaping strategies.

Key Responsibilities:

• Leads accurate satisfaction surveys and produces engaging insight reports.
• Develops and maintains frameworks for capturing and using customer insights.
• Empowers colleagues to leverage analysis and insight data effectively.

Your Skill-set:

• Strong research methodology background.
• Data skills with Excel expertise; Tableau or PowerBI a plus.
• Experience in a client-side research role or ready for the first move from a research agency background.
• Ability to manage deadlines and thrive in a fast-paced environment.

Why Join Them?

• Impactful work in creating vibrant communities.
• Joining a growing team within a wider customer experience organisation.
• Room for career progression in a non-hierarchical environment.

If you’re interested in applying, please send over your CV and a short cover letter explaining your suitability for the role to cecile.bigot@goodmanmasson.com

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.