Technology

Service Delivery Manager

£50k - £57k per annum

City of London, London

Expiry date:
2022-07-22
Start date:
ASAP
Job type:
Permanent
Job ID:
BBBH121452

About the role:

We are partnered with a leading housing association in London who are recruiting for a Service Delivery Manager to join them to oversee the delivery of a high-quality service to end-users.

If you are someone who is keen to oversee a number of ITIL processes within a large Technology department then please keep reading…

What will you be doing in this role?

  • As the Service Delivery Manager you will be responsible for ensuring that assigned ITIL v3 processes are fit for purpose
  • Your responsibilities will include sponsorship, design, and continual improvement of the process and its metrics
  • You will liaise with the Senior Leadership Team across the business to provide them with updates, capture their requirements and feed that back into the technology team
  • You’ll take part in the Technical Design Authority and Change Advisory Board processes on a regular basis
  • As Service Delivery Manager you will also log, process, and escalate more complex tickets to third-party providers and maintain ownership to ensure progress is made
  • You’ll also provide input and help develop the wider technology strategy working alongside the Technology Senior Leadership team
  • You’re also going to participate in all active Technology projects representing the end users, attaching ITIL processes and ensuring smooth delivery of changes
  • Your remit will also include supporting Service Design and Transition processes and providing sign off for respective process ownerships

What do you need to apply to this role?

  • 5 years experience working in an ITIL Process Owner focused role
  • Certified in ITIL v3 Practitioner or above
  • Demonstrable experience of successfully analysing, developing, and implementing ITIL processes
  • Experience delivering process service improvements

For more information on this role, please reach out to Zoe.Green@goodmanmasson.com and we can arrange a discussion about this great opportunity.

Expiry date:
2022-07-22
Start date:
ASAP
Job Type:
Permanent
Job ID:
BBBH121452

Sounds good?

Does this role sound like the right for for you? Apply using the form and one of the Goodman Masson team members will get back to you as soon as possible. Good luck!

Apply for the role


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