Crafting the Ideal Recruitment Process for the Hospitality Industry

The hospitality industry is the UK’s third largest employer, with 3.5 million people working in the sector directly and a further 3 million people employed in support services. It contributes £93 billion annually to the UK economy and, despite difficulties over recent years, has shown great resilience, demonstrating faster economic growth than any other sector. VisitBritain, for example, estimates that 2024 visitor numbers will reach 39.5 million– an increase of 5% on 2023 – and that international visitors will spend around £34 billion. 

The industry’s greatest asset, however, is not the UK’s historic heritage, the stunning scenery, the amazing food, from Michelin starred restaurants to independent cafés, or the diverse range of accommodation available to visitors, but the people working within the industry.

In this guide, we’ll be examining the current challenges and best practices in hospitality recruitment, and providing practical solutions for decision makers working within the industry to improve recruitment strategies, align with the evolving expectations of candidates, and attract top talent.