Credit Controller – B2C

£27k - £29k per annum

City of London, London

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About the role:

I am currently working exclusively with a consumer lending business based in East London, who are seeking an experienced credit controller to manage one of their key ledgers. Working in a team of five, you will take full responsibility for upwards of £1M over 400+ accounts, and be an individual who enjoys bringing a methodical and process driven approach to your work.

Key responsibilities and duties

  • Ownership of entire customer collection process, which includes:
  • Liaising with other areas of the business to ensure accurate and timely issue of invoices
  • Sending regular reminders to customers via phone, email and SMS
  • Drafting and sending out various letters, such as legal action letters
  • Running various credit checks on customers to assess their ability to settle any arrears
  • Negotiating payment plans with customers
  • Instructing external debt collection agencies and solicitors when all internal debt collection avenues have been exhausted
  • Management of external debt collections agencies and solicitors, monitoring their progress against agreed timetables
  • Maintaining debt collection process tracker, regularly reporting progress to senior management

Skills and experience required

  • Experience in B2C credit control
  • Experience in FCA regulated debt collection processes is highly desirable e.g. return of goods orders, etc
  • Excellent organisation and communication skills, both oral and written
  • Ability to work autonomously and methodically through the collection process
  • Works well as part of a team
  • Good knowledge of Excel, Google Docs and Google Sheets

If this role looks like it could be a good fit for your experience and you’d like to be considered, please apply via this advert, or to be fast tracked, please send your CV along with a brief covering note to

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Does this role sound like the right for for you? Apply using the form and one of the Goodman Masson team members will get back to you as soon as possible. Good luck!

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