IT Officer/System Administrator

£40k - £45k per annum

City of London, London

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About the role:

SALARY – £40-45K

We are looking for an IT Support/ System Administrator to join a UK incorporated commercial bank offering a range of financial services to its customers. They are a leading public sector bank in India having more than 180 million customers and a network of over 10,000 branches, stemming from their head office in India.

The IT Helpdesk is a key role within the banks IT Department, supporting all UK branches and Backoffice in India. This role requires a good understanding of networking, infrastructure, cloud technologies, operating systems, security systems, and must provide end to end support for all the banks systems.

You will do/be:

  • Maintain daily operations of the IT and Telecom infrastructure.
  • Administration and maintenance of M365 environment and Active directory servers.
  • Administration of Firewall & antivirus servers. ? Manage the relationship with technology Vendors and outsourcers (Infrastructure/Telecoms related).
  • Promote and Maintain adherence to the Bank’s key IT policies and procedures.
  • Administer the hosted telephony solution system, unified call recording systems & CCTV systems.
  • Raise and follow up on issues affecting the performance of the IT infrastructure (servers, Firewall, desktops, laptops and portable devices )
  • Manage the helpdesk application to meet the TAT & make sure feedback is given to the relevant parties throughout the lifecycle of an issue or request.
  • Manage installation, configuration and maintenance of system hardware and software related tasks
  • Manage application problems / incidents and escalate product queries and bug fixes to the vendor.
  • Manage the Disaster Recovery / Business Continuity and the power down exercises of our IT infrastructure in line with the guidelines.
  • Create and maintain necessary documentation.
  • Ensure access privileges are relevant and up to date.


  • Excellent experience on the management of Windows environment.
  • Very good understanding of network concepts including LAN, MPLS, VPNs and routing.
  • Good knowledge of DHCP, DNS, Group Policies and Active Directory.
  • Excellent understanding of the Microsoft Office products including Microsoft 365 and SharePoint.
  • Good system configurations knowledge of core banking, treasury and allied applications.
  • Working knowledge of Telephony environment.
  • Willingness/ability to travel to our other offices on occasions as required.
  • Working knowledge of cyber security tools and their implementation Qualifications & Experience
  • Degree in Computer Science or equivalent
  • Minimum of 7-10 years’ hands-on work experience in an IT support environment and M365.
  • Experience with full IT infrastructure migrations
  • Certifications in M365 is an advantage.
  • Cisco networking or equivalent certifications

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

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Does this role sound like the right for for you? Apply using the form and one of the Goodman Masson team members will get back to you as soon as possible. Good luck!

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