Financial Services Operations

Project Manager – Enforcement and complaints handling

£85.6k - £85.6k per annum


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About the role:

A government financial oversight agency is looking for a Project Manager to join their Oversight team permanently based in the London Office

The role will be responsible for the oversee the enforcement activities conducted by the Recognised Supervisory Bodies, support the handling of complaints made to the organisation about the professional bodies (‘the bodies’), as well as project managing organisations’ development activities.

Key responsibilities:

  • Developing and maintaining effective stakeholder engagement with professional bodies and others.
  • Support the planning and delivery of organisation’s oversight of the bodies, specifically in relation to enforcement, with support and input from other members of the Team and other staff, as appropriate.
  • Ensure all oversight projects are managed within a realistic timetable and producing deliverables by the planned dates.
  • Analytical review of documentation / data obtained and document the findings as part of our oversight work to a high standard in a clear and timely manner.
  • Drafting annual reports, papers, and briefings for senior staff, committees, and the Board as required to contribute to the team’s annual statutory reporting responsibilities.
  • Providing expert analysis and evaluation of the enforcement oversight programme related matters to the Director and other senior staff and members of the oversight team.
  • Involvement in thematic reviews and/or deep-dive investigations relating to enforcement activities as and when required.
  • Work with the organisation’s Enforcement Division to fulfil its statutory and non-statutory responsibilities.
  • Engage with and support other teams on cross-cutting activities such as policy and implementation projects and operational projects such as oversight of governance, as required.
  • Support the planning and delivery of team’s projects designed to further the development of the organisation.
  • Support and assist the complaints handling team within the organisation as required.
  • To support and coach less experienced members of the Team.

Knowledge and Experience:

  • A professional qualification or other relevant experience in a professional regulatory environment, ideally within Finance. However, other professional regulatory environment is also accepted (i.e.: Solicitors Regulation Authority or The Nursing and Midwifery Council)
  • Minimum 4 years of experience, knowledge and understanding of regulatory disciplinary processes and complaints handling in a regulatory environment.
  • Strong written and oral communication skills.
  • Sound influencing skills.
  • Strong coaching and supervision skills.
  • Proven project management skills.
  • Ability to develop and maintain effective working relationships with internal and external stakeholders.
  • Ability to work effectively as part of a team.
  • Ability to organise and plan own work to meet deadlines.
  • An appreciation of the role that the professional bodies and the Organisation play in the regulation of audit, accountancy and actuarial work across the UK.


  • Paying £85,648 p.a.
  • 30 days annual leave plus ability to buy extra leave.
  • 2 Volunteering days per year
  • Up to 6 learning and development days.
  • Generous employer pension contribution of 10%.
  • Unum Help@hand Staff Employee Assistance Programme including confidential counselling and work life services.
  • 25% on the purchase of a new bike through the Cycle to work scheme.
  • The strong work/life balance ethos.
  • Hybrid and flexible working arrangement (2 days Work form office)

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

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